Privacy Policy

Last Updated: 1 August 2024

Michelle Kozman Counselling is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Michelle Kozman Counselling ("us", "we", or "our") operates the www.michellekozman.com.au website (the "Service"). 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Michelle Kozman Counselling is a business that mainly services Australia, and provides helpful information on this website to small business owners which may be applicable and/or  helpful to people anywhere worldwide. This website may be freely accessed by citizens/residents of the EU, who may also choose to subscribe to additional content offered by Michelle Kozman Counselling in exchange for their personal information. Michelle Kozman Counselling also aims to comply with the General Data Protection Regulation (GDPR).

We will not use or share your information with anyone except as described in this Privacy Policy. 

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.michellekozman.com/terms-conditions.

Our full contact details are as follows:

Michelle Kozman Counselling

support@michellekozman.com


DEFINITIONS 

  • Service / Service is the www.michellekozman.com.au website operated by Michelle Kozman Counselling

  • Personal Data  / Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). 

  • Usage Data / Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 

  • Cookies / Cookies are small files stored on your device (computer or mobile device). 

  • Data Controller / Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. 

  • Data Processors (or Service Providers) / Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. 

  • Data Subject (or User) / Data Subject is any living individual who is using our Service and is the subject of Personal Data. 


TYPES OF INFORMATION WE COLLECT 

We collect several different types of information for various purposes to provide and improve our Service to you. 


PERSONAL DATA 

While using our Service (this website), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This is separate to the information collected from you during appointments with Michelle Kozman Counselling. Personally identifiable information may include, but is not limited to: 

  • Email address 

  • First name and last name 

  • Address, State, Province, ZIP/Postal code, City  

This information may be provided to us through various means such as the contact forms on our website, email, social media messaging.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. 


USAGE DATA 

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

TRACKING & COOKIES DATA 

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Examples of Cookies we use: 

  • Session Cookies. We use Session Cookies to operate our Service. 

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings. 

  • Security Cookies. We use Security Cookies for security purposes. 


USE OF DATA 

Michelle Kozman Counselling uses the collected data for various purposes: 

  • To provide and maintain our Service;

  • To supply any goods/services you have purchased;

  • To notify you about changes to our Service; 

  • To allow you to participate in interactive features of our Service when you choose to do so; 

  • To provide customer support; 

  • To gather analysis or valuable information so that we can improve our Service; 

  • To monitor the usage of our Service; 

  • To detect, prevent and address technical issues; 

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. 


LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) 

If you are from the European Economic Area (EEA), Michelle Kozman Counselling legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. 

Michelle Kozman Counselling may process your Personal Data because: 

  • We need to perform a contract with you 

  • You have given us permission to do so 

  • The processing is in our legitimate interests and it is not overridden by your rights 

  • To comply with the law 


RETENTION OF DATA 

Michelle Kozman Counselling will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. 

Michelle Kozman Counselling will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods. 

TRANSFER OF DATA 

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. 

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

Michelle Kozman Counselling will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. 

DISCLOSURE OF DATA 

DISCLOSURE FOR LAW ENFORCEMENT 

Under certain circumstances, Michelle Kozman Counselling may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 

LEGAL REQUIREMENTS 

Michelle Kozman Counselling may disclose your Personal Data in the good faith belief that such action is necessary to: 

  • To comply with a legal obligation 

  • To protect and defend the rights or property of Michelle Kozman Counselling 

  • To prevent or investigate possible wrongdoing in connection with the Service 

  • To protect the personal safety of users of the Service or the public 

  • To protect against legal liability 

SECURITY OF DATA 

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 


OUR POLICY ON "DO NOT TRACK" SIGNALS UNDER THE CALIFORNIA ONLINE PROTECTION ACT (CALOPPA) 

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. 

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) 

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Michelle Kozman Counselling aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. 

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. 

In certain circumstances, you have the following data protection rights: 

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. 

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. 

  • The right to object. You have the right to object to our processing of your Personal Data. 

  • The right of restriction. You have the right to request that we restrict the processing of your personal information. 

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. 

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Michelle Kozman Counselling relied on your consent to process your personal information. 

Please note that we may ask you to verify your identity before responding to such requests. 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). 

SERVICE PROVIDERS 

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. 

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

ANALYTICS 

We may use third-party Service Providers to monitor and analyse the use of our Service. 

GOOGLE ANALYTICS 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. 

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en 

INTERNATIONAL TRANSFER 

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. 

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

ACCESS AND CORRECTION 

Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above. 

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth). 


COMPLAINTS 

Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information: 

Your name and address; 

Details of the alleged breach of privacy; and 

URL link to the alleged breach of privacy (if applicable). 

Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue. 

RETENTION OF INFORMATION 

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records. 

LINKS TO OTHER SITES 

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. 

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

CHILDREN'S PRIVACY 

This Service does not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information via the Service, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian. 


CHANGES TO THIS PRIVACY POLICY 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 

CONSENT 

You warrant that you are able to give consents under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf. 

You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service. 


CONTACT US 

If you have any questions about this Privacy Policy, please contact us at support@michellekozman.com